Unmasked Social Media Terms of Use

Effective Date: August 2023

Unmasked Social Media Terms of Use apply to all of Unmasked's social media channels (listed below). Unmasked manages its social media channels in accordance with these Terms of Use. We encourage any persons who use the Unmasked's social media channels (Users) to familiarise themselves with these Terms of Use before contributing. These terms should be read in addition to any policies or terms and conditions imposed by third-party social media sites.

Users who transmit, publish, post, upload, distribute, disseminate or otherwise make available data, text, sound, photographs, graphics, images, videos, messages or other materials (User Content), agree that their access to, and use of the Unmasked's social media channels is subject to these Terms of Use, the rules of the social media channels and all applicable Australian laws and the laws in your country of residence, and that any such access or use is undertaken at their own risk.

Unmasked reserves the right to alter these Terms of Use at any time. Users should review the Terms of Use each time they provide User Content on the Unmasked’s social media channels. If Users continue to participate in the Unmasked’s social media following any modification, they will be considered to have accepted the modified Terms of Use.

2. Following and sharing

Unmasked may engage with third parties by 'linking' or 'sharing' content across its social media channels. Following is not an endorsement of that third party.

Individuals and organisations choosing to follow Unmasked may be followed in return. Any persons may request that Unmasked stop following them by emailing support@unmasked.au

3. Responding to and moderating enquiries

Unmasked social media channels are monitored during business hours (Monday to Friday, 9am to 5pm AEST/AEDT, excluding public holidays and between Christmas and New Year’s Day) and we endeavour to respond to comments and messages within 2-3 business days. Unmasked reserves the right to remove any content that it deems unsuitable, and to block any Users who severely or consistently violate these Terms of Use.

Social media responses may be relatively informal. If persons seek a formal response, please contact Unmasked via the contact us page.

4. Guidance for all contributors

When contributing questions and comments, Users are expected to:

• Protect their personal privacy and that of others by not including personal information about themselves or others (such as names, email addresses, private addresses or phone numbers). Posts or comments containing personal information will be hidden or removed.
• Not include links to websites or email addresses in posts.
• Post material that is relevant to the topics and issues being discussed, particularly if they are seeking a response from Unmasked.
• Represent their own views and do not impersonate or falsely represent any other person.
• Acknowledge that content posted by Unmasked on its social media channels is general in nature and must not be taken as advice relating to individual specific circumstances.
• Acknowledge that any information they provide on the Unmasked’s social media channels will be treated as non-confidential and non-proprietary.

We will never respond to, but may report to the relevant social media authority and/or any appropriate law enforcement authorities, remove, disable or block posts or Users that:

• Abuse, harass or threaten others.
• Racially or religiously vilify others.
• Is unlawful, fraudulent, misleading or malicious.
• Incite, induce or aid violence, discriminate, harass, victimise or provoke hatred towards others, or are likely to offend, insult or humiliate others, particularly on the basis of their race, colour, descent, national origin, religion, ethnicity, gender, age, marital or domestic status, sexual orientation or any disability.
• Make defamatory or libellous comments or make accusations against individuals or organisations.
• Use insulting, provocative or hateful language or images.
• Use obscene or offensive language or images.
• Use material that infringes the copyright or intellectual property rights of others.
• Promote commercial interests, or offers to sell any goods or services, contains spam or any other unsolicited commercial message.
• Link to external websites.
• Post material that is irrelevant to the topic or material that is being discussed.
• Are overtly party political (e.g. reference to candidates, fundraisers, support for political parties).
• Incite, encourage or make reference to conduct that may constitute a criminal or civil offence or otherwise violate Australian law and the laws in your country.

Unmasked may also take other action, including legal action, if it considers it to be appropriate to do so.

We encourage open and honest discussions whilst being respectful of other Users. Content posted on Unmasked social media channels are provided by, and are the responsibility of, the Users who create it. Unmasked does not endorse, support or guarantee the truthfulness, accuracy or reliability of User content on its social media channels.

5. Contact

For general or media enquiries contact the Unmasked team via the contact us page.

Important note

In administering Unmasked’s social media channels, Unmasked:

• Records all information posted to Unmasked social media accounts and uses that information for the purpose of administering its social media presence and considering and/or addressing any comments made or where required by law. Unmasked will only use and disclose personal information posted, or otherwise communicated using the social media channels in the manner authorised or required by law.
• Makes reasonable efforts to ensure inappropriate material is identified and moderated. Unmasked does not guarantee that all inappropriate material will be identified.
• Disclaims all warranties, whether express or implied, and to the fullest extent permitted by the applicable law, will not be liable for any losses or damages arising from, or connected to, the publication of content, the failure to moderate content, or the use of (or reliance on) content by a User of the social media channels.

To report a cyber security incident to the Unmasked team, send us an email to support@unmasked.au

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August 2023 - Unmasked